REFUND POLICY

Eligibility for Refunds :

  • Refunds are available for ebook purchases made directly through our website or platform.
  • Refunds may be requested within 3 days from the date of purchase.
  • Non-Refundable Items :

  • Once an ebook has been downloaded or accessed by the customer, it becomes non-refundable.
  • Any promotional or free ebooks are non-refundable.
  • Refund Procedure :

  • To request a refund, customers must contact our customer support team via email or a dedicated refund request form.

  • The customer must provide the following details in their refund request : order number, reason for refund, and
         any supporting documentation if necessary.
  • Refund requests will be processed within 3 business days after receipt of the request.
  • Refund Options :

  • Refunds will be issued using the same payment method used for the original purchase.
  • If the original payment method is unavailable or expired, alternative arrangements will be made to issue the refund.
  • Refund Criteria :

  • Refunds will be granted in the following cases :
  • Technical issues preventing the customer from accessing or downloading the ebook.
  • Incorrect or incomplete delivery of the ebook.
  • Dissatisfaction with the quality or content of the ebook, subject to evaluation by our team.
  • Refunds will not be granted in the following cases :
  • Change of mind or personal preferences.
  • Failure to read the ebook description, including compatibility requirements.
  • Customer Responsibilities :

  • Customers are responsible for ensuring that their devices meet the necessary technical requirements to access and read the ebook.
  • Customers should contact our support team promptly in case of any issues or concerns.
  • Changes to the Refund Policy :

  • We reserve the right to modify or update our refund policy at any time.
  • Any changes will be effective immediately upon posting the updated policy on our website.